Free Shipping Over $99

Wholesale - Frequently Asked Questions

Company:

Q. Why should I choose Mattole?
A. We provide the highest quality, ethically sourced organic and wildcrafted
Adaptogenic Proteins, herbs, mushrooms, and algae from around the world.

Q. Who currently carries Mattole? 
A. See our Store Locator.


Q. Do you currently sell to Amazon Resellers? 
A. Yes


Q. Does Mattole offer NET terms?
A. We are partnered with PayPal Credit to extend 180 day interest free $0 down net terms with approved credit. Click Here

______________________________________________________________

Products:

Q. Is Mattole certified organic?
A. Yes, we are USDA Organic Certified 

Q. Is Mattole certified Kosher?
A. Yes, we are World Kosher Certified


Q. Are Mattole products gluten free?
A. Yes. 


Q. Is Mattole Vegan?
A. some of our products are vegan, we also offer best quality whey and goat milk proteins. 

    Q. Are Mattole products responsibly grown & harvested?
    A. Yes. We work hard to source our ingredients from sustainable wild harvests and small organic family farms around the world.
    Our goal is to provide value for every person in the supply chain.


    Q. What is the shelf life of Mattole products?
    A. 
    When we manufacture we label a two-year from packaging best-by recommendation.

    Q. Are your products 3rd party tested?  
    A. Yes.  Our suppliers test the herbs & proteins before we take ownership then we test them pre production and post production for heavy metals, pesticides, herbacides, and bacteria. Our products are tested to the highest standards at least 3 times before consumption 

    ______________________________________________________________

    Pricing:

    Q. What is my wholesale price?
    A. We offer attractive wholesale margins in order for you to maximize your profitability
    Note: You will receive pricing details when you apply for your wholesale account. 

    Q. Does Mattole consign product?
    A. No, we sell directly to our retail partners. 


    Q. Does Mattole do multi-level marketing?
    A. No, we sell directly to our retail partners and customers. 

    Q. Does Mattole work with wholesale distributors?
    A.
     Yes, we work with 3rd party distributors. 

    ______________________________________________________________

    Ordering:

    Q. How do I order?
    A. When your Wholesale Application is approved, you will be given access to your personal online wholesale account,  where you can place your orders, track shipments and make adjustments at any time.

    Q. What is the minimum order?
    A. There is no minimum. 

    Q. Where can I log-in? 
    A. Click Here

    Q. Do you accept email purchase orders?
    A. Only in certain circumstances if you are approved by your account representative
    Note: 96% of all our wholesale partners use and prefer the online ordering system.

    Q. Do you offer drop-shipping?
    A. Yes Click Here

    Q. Can I sell Mattole Products on my website?
    A. Yes,
    Note: Please speak to your wholesale adviser about how this works and for product photos and descriptions.

    Q. What forms of payment are accepted?
    A. All major credit cards, Amazon Pay, PayPal, PayPal-Credit, Wire-Transfer, ACH, Paper Checks.
    ______________________________________________________________

    Shipping:

    Q. Is shipping free?
    A. Domestic USA shipping is free
    Note: International orders are charged normal shipping based on weight.

    Q. Do you ship internationally?
    A. Yes


    Q. How long does it take to get my order?
    A. Shipping times vary depending on where you are. USA shipments on average will arrive within 10 days or less, international orders can take up to one month.
    ______________________________________________________________

    Returns:

    Q. What is your return policy?
    A. If your customer is not satisfied with the product and returns it to you, we will take it back and issue you a credit on your account.
    This allows you to offer a 100% satisfaction guarantee to your customers.
    Note: We do not buy back unsold product.
    ______________________________________________________________

    Support:

    Q. Customer support?
    A. please email: aj@mvnaturals.com 


    Q. Where can I get product training?
    A. We offer product training by appointment via Skype.
    Also in person, if you are local, or if we are scheduled to be in your area.

    Each product has detailed descriptions located on the product page, along with links to studies and recipes.


    Q. Where do I login?
    A. Click Here


    Q. Forgot Password?
    A. Click Here
    ______________________________________________________________

    Advertising:

    Q. Does Mattole advertise? 
    A. Yes, through print media, social media, promotions, & events.
    Please contact marketing: connect@mvnaturals.com

    Q. Can I become an Affiliate?
    A. Yes, Click Here